Refund policy

All Sales Are Final

At Poetic Stitches, every piece is thoughtfully made to order just for you — crafted with care, intention, and love. Because of the personalized nature of our products, all sales are final and we do not accept returns or issue refunds.

We understand this may feel different from what you're used to, and we truly appreciate your understanding. Here's why:

• Each item is hand-pressed and custom-made specifically for your order
• We invest time, materials, and heart into every piece before it ships

However, your satisfaction matters to us. If your item arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at kiara@poeticstitches.com with a photo of the issue. We'll make it right.

We encourage you to review your order carefully before completing your purchase. If you have any questions about sizing, colors, or design, don't hesitate to contact us — we're happy to help before you buy!

Thank you for supporting a small, passionate business. Your trust means everything to us. 🩷